Shipping Information
SHIPPING INFORMATION
Last updated: July 15, 2026
When can I expect my order?
Orders are typically processed within 1–3 business days. Delivery within the US usually takes 4–7 business days after dispatch.
My delivery is later than expected — where is my order?
If your order hasn't arrived within 3 days of the estimated delivery date, please email support@brenda-jewelry.com.
How much does shipping cost?
We offer free standard shipping on all US orders.
How can I pay for my order?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payment information is encrypted and processed securely.
Part of my order is missing — what happened?
Larger orders may occasionally ship in multiple parcels. Remaining items typically arrive within 1–3 business days of the first parcel.
What should I do if my order arrives damaged?
Please take photos of the item and packaging, then email us at support@brenda-jewelry.com with your order number. Please wait for our response before returning anything.
What if I ordered the wrong item or changed my mind?
Email support@brenda-jewelry.com with your order details — refer to our Return Policy for next steps.
Order Processing & Delivery Summary
- Order cut-off time: 5:00 PM ET, Monday–Friday
- Processing time: 1–3 business days
- Delivery time: 4–7 business days
- Shipping cost: Free standard shipping within the US
Order Cancellation
You may cancel your order for a full refund within 24 hours of purchase by emailing support@brenda-jewelry.com. Once dispatched, please refer to our Return Policy.
Order Tracking
You'll receive a tracking number by email once your order ships. Creating an account makes tracking easier, though it's optional.